Better/Faster

We help local businesses run smarter tech for smoother operations.

Guidance, setup, automation, & support.
Off the shelf or completely custom.

Support

$1,500

6 months of Better/Faster support for your business
Covers:
• ANY/ALL packages from Better/Faster
• ANY/ALL off-the-shelf software supported by Better/Faster

Online:

up to 4 hours of screen share sessions for help, issues, questions, training, etc.

Offline:

up to 12 hours of tech work for bug fixes, modifications, etc.

Bonus (optional):

6 months free hosting of Campfire team chat (extremely cost-effective Slack/Teams alternative) *one-time license purchase required

We're 2 tech guys from the midwest who've been working in, on, or for local businesses our entire careers.We know what life's like in the manager's seat. We've spent our share of early mornings & late nights dealing with calloff's & cancelations.We know really good tech separates market leaders from the rest of the pack.And we know there are a TON of options out there.It's a full-time job just picking the right tools.Then you have to get them set up, teach your team how to use them, and make sure they keep working - every day.We're here to be the tech guys you've always wished you had.We'll look through your entire tech stack, figure out which changes would get you the most bang for the buck, and help you put them in place.Sometimes it's custom software we build from the ground up, but a lot of times it's off-the-shelf tools we can quickly plug into your existing setup.We work with popular service platforms like Jobber, Housecall Pro, Service Titan, Service Fusion, & Workiz, advanced automation services like Zapier & Make, custom app builders like Airtable & Coda, and customer support superchargers like Aircall, Twilio, SendGrid, & Front.And once we get you the right tech, we're with you for the long haul. Our Support plan covers everything we've ever done for you AND all off-the-shelf software we support. We'll make sure all your tech keeps working exactly like it's supposed to, and we'll be there to make changes as your business evolves.We're your very own tech department for 1/100th of the price.

Our Clients

Types of businesses we work with

Off-the-Shelf Software We Support

FAQ

How does support coverage work?
When you purchase a package, the first 6 months of support are included. After 6 months, if you want continued support, you need to purchase a Support plan. This covers ANY/ALL of your Better/Faster packages and ANY/ALL off-the-shelf software supported by Better/Faster for the next 6 months.


Can I get support without buying a Support plan?
Yes, but it's more expensive. Support work outside of a Support plan is billed at $250 per hour. Most clients automatically renew their Support plan every 6 months for ongoing coverage at our best rate.


What happens if I buy another package?
If you purchase an additional package, your next 6 months of support are included. If you have an active Support plan at the time of purchase, any unused coverage is added to the 6 months of coverage that come with your new package.


What if I need more hours than what's included in my package or plan?
We work really hard to make sure we stay within the limits of your package/plan — we don't like extra costs any more than you do. If we absolutely have to go over the limit for something you need, we'll get your approval first. We'll provide an estimate of how many additional hours we'll need, and you'll sign off before we continue. Overage work is billed at $150 per hour.


What happens when I need support?
Easy — you send us an email (you'll have our direct emails). If it's something we can't solve over email, we'll hop on a video call to screen share.

Contact Better/Faster

or schedule a call

Tyler

My adventure into local service businesses began when I was hired as employee #3 by a construction startup to run all of their backend operations.We were scrappy, with limited cashflow. I experimented with off-the-shelf low code tools like Coda and Airtable to build everything. Our systems worked exactly the way our small team needed, operations ran smoothly, and we spent 10x less than our competitors.When my wife & I moved home to Illinois, we started a home cleaning service out of our garage — she cleaned, I did everything else. 5 years later, we had 25+ employees serving 300+ recurring clients.Our entire operation ran on custom systems I built with off-the-shelf software. Everything was automated. CRM, customer support, scheduling, billing, accounting, payroll, inventory management — you name it. We had better tech than national competitors for 1/10th the cost.After selling the cleaning company, I launched Better/Faster to help other local businesses reap the same rewards from better, faster, (and cheaper) tech.

Dave

My tech journey began at age 7, programming on an Apple II. I've always been the “computer guy”.I've developed applications & systems for startups, major brands, and 9-figure enterprise companies. The software I've built has helped organizations scale from just a few employees to $100M+ operations.For 20 years, I worked with a multi-state pest control company to create their comprehensive work management system that handled everything from online orders to tech dispatching to legal docs.My deep understanding of SMB tech made me a great fit for the Better/Faster mission to empower small businesses with enterprise-level tech for a fraction of the cost.